Terms of Service

Edition one, in force from 15 August 2026. The edition line moves whenever these conditions do, and the edition you accepted is the one that governs what has already happened.

1. Who is on the other side of this

THE PATHFINDER LABS CORPORATION LIMITED stands behind these conditions. Companies House carries the company under number 17061706, on the register for England and Wales, with its registered office in Romford; that office is where a formal document has to be served for the service to count.

Below, “we” and “our” mean that company. “You” means whoever is reading this website, entering an engagement with us, or using an application we release. Correspondence goes to hello@pathfinderlabs.co.uk.

2. What reading this commits you to

Using the website means accepting these conditions. Decline them and the remedy is to stop reading; nothing else follows. Accepting them does not create an engagement, and it puts neither of us under any duty to enter one.

Where we take on work for you, a separate written engagement agreement gets signed. Should anything in that agreement contradict what is here, the agreement wins for that piece of work, and these conditions fill whatever it left unsaid.

Where you use an application we release, downloading or opening it accepts these conditions, on top of whatever the store you obtained it from imposes separately.

3. When these conditions change

These conditions can change. The edition line at the top moves when they do, and the edition standing at the moment you accepted continues to govern what happened under it. A change never reaches back into an engagement already agreed, and it never rewrites a signed engagement agreement. Where you hold a running subscription to an application, a change affecting it comes with at least thirty days notice, and you may cancel before it takes hold.

4. Words used in a particular way

• Engagement means a piece of software discovery work we agree to carry out for you, in one or more of the stages this website calls Frame, Probe, Model and Hand over.
• Deliverables means what comes out of an engagement: the source code, the working model, the written findings memo and the recommendation attached to it.
• Application means software we release under our own name, whether through the Apple App Store, Google Play or a direct download.
• Consumer carries the meaning section 2 of the Consumer Rights Act 2015 gives it: an individual acting for purposes largely outside their own trade, business, craft or profession.
• Business customer means every customer who is not a consumer.
• Store means Apple’s App Store, Google Play, or any other platform through which an application reaches you.

5. Permission to use this website

You have a revocable licence to read this website, personal to you and not transferable, which extends to printing or saving extracts for your own reference or for circulation inside your organisation. Two conditions ride with it: ownership notices stay attached, and nothing here gets passed off as your own work.

That licence stops short of republishing material on another site, selling or sub-licensing it, folding it into a commercial offering of yours, or harvesting the site wholesale by automated means. Anything not granted here stays with us.

6. Ground that is out of bounds

The website and any application we release must not be used:

• in a way that breaks the law, the Computer Misuse Act 1990 very much included;
• to reach, or try to reach, any system, account, server or network behind it without authorisation;
• to introduce malware, or anything else built to disturb how software or hardware runs;
• to damage availability, whether by denial of service activity or by loading the infrastructure unreasonably;
• to strip, harvest or mine the content automatically, training a machine learning model included, without our written permission;
• to pose as us, to imply a connection that does not exist, or to deploy our name or another company’s in a way likely to mislead; or
• to reverse engineer, decompile or take apart software we supply, except so far as the law expressly allows it and that allowance cannot be signed away.

Hazards. Activity that looks criminal gets reported to the appropriate authority, and we will assist a lawful investigation into it.

7. What belongs to whom here

Unless something says otherwise, the words, the layout, the design, the photographs and the code behind this website are ours or licensed to us. The name Pathfinder Labs Corporation, used on these pages to identify THE PATHFINDER LABS CORPORATION LIMITED, and the mark sitting in the header, belong to us too.

None of that is a claim over a similar name used by somebody else. Several unrelated organisations trade under names close to ours, as our About page explains, and we assert nothing over their names, their marks or their material.

Our accumulated know-how, our internal templates, our method documents and any tooling built before an engagement or apart from it stay ours. Waypoint 9 covers what happens to material created for you during an engagement, which is a different question with a different answer.

8. How an engagement is actually formed

What you will find here. Nothing published on this website is an offer that can simply be accepted. Prices, durations and stage descriptions here are indicative; they bind only once they appear inside a signed engagement agreement.

The usual sequence runs: you set out the question by mail; we ask what we need to ask; we send a written scope naming the question, the stages proposed, a fixed price against each, the start and finish dates, and what you end up holding. You accept in writing. A contract exists when we confirm that acceptance, and not a moment earlier. Any enquiry may be declined, and we are under no duty to explain why.

Every stage is timeboxed. Where a stage runs long because we misread the work, the extra cost is ours. Where the shape of the work changes because you have changed what you are asking, we say so before the additional work starts, and neither side is committed until that is agreed in writing.

Exits. Where the honest conclusion at the close of the Probe stage is that the thing ought not to be built, that conclusion goes in the findings memo, work stops, and later stages are never invoiced. This is a term of the engagement and enforceable as one.

9. What you receive, and who owns it

Every engagement ends in the deliverables named in the engagement agreement. Unless that agreement says something different:

• once the relevant stage has been paid for in full, we assign you every intellectual property right in the deliverables built specifically for you during it;
• the source code, the findings memo and the recommendation become yours outright, a negative result included, and you may use, alter, publish or bin them without consulting us;
• we keep no licence over your material and no right to recycle your deliverables for somebody else; and
• where a deliverable carries open source components, or pieces of our own pre-existing tooling, those keep their own licence terms and arrive listed in the handover, so that you know exactly what is in your hands.

Hazards. A working model is scoped to settle a question rather than to be operated as a production system. It carries no implied warranty of fitness for production use, and the handover document says so as plainly as this page does. Choosing to run one in production is your decision and your risk.

10. Fees, invoices and payment

Engagement fees are fixed per stage and written into the engagement agreement. Unless agreed otherwise we invoice as each stage closes, and payment falls due fourteen days from the invoice date, by transfer to the account printed on it.

Hazards. A change of bank details will never reach you by mail alone. Should a message arrive claiming our details have changed, treat it as fraudulent until you have telephoned us and heard otherwise; pay nothing in the meantime.

Where a business customer pays late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause work under waypoint 18. Where a consumer pays late, interest may run at four per cent a year above the Bank of England base rate, which is a proportionate rate for a supplier of this size.

Fees are quoted before VAT, which is added at the prevailing rate if and once the company is registered for it. Any expense we mean to pass on is agreed with you in writing before it is incurred.

11. Applications billed by a store

This waypoint governs any application we release, and it is written in advance so that the position is settled before the first submission rather than improvised afterwards.

Where an application reaches you through a store, your contract for the software itself is with us on these conditions, while your contract for the payment is with the store operator on theirs. The store operator takes your money, issues your receipt and runs refunds under its own policy. We do not touch any of that.

Renewal and cancellation

A subscription bought through a store renews by itself at the close of each period unless you stop it. Stopping it happens in the store’s own settings, and it has to be done no later than a full day before the current period expires. Cancel after that and the following charge still lands, because the store has already put it through, and a charge taken by a store is beyond our reach to reverse.

• Apple devices: open Settings, tap your name, choose Subscriptions, pick the subscription, then Cancel Subscription.
• Android devices: open Google Play, tap your profile picture, choose Payments and subscriptions, then Subscriptions, pick the subscription, then Cancel subscription.

Removing the application from your device stops nothing. Cancelling ends future renewals only: the period already paid for runs its course and your access lasts until it expires.

Refunds and price changes

A refund request for a store-billed purchase goes to the store operator, since that is who holds the money. Where such a request is refused and you believe that is wrong, tell us and we will put your case to them. Where we change a subscription price, the store notifies you and, where its rules demand, asks you to agree before the new price applies; declining and cancelling is always available instead.

Where a free trial is offered, its length and the date the first charge falls due appear on the store listing and inside the application before you commit, and the day-ahead cancellation rule applies just as firmly to the end of a trial.

12. Your rights as a consumer

A consumer holds rights under the Consumer Rights Act 2015 that nothing written here touches or shrinks. Digital content we supply has to be of satisfactory quality, suited to any purpose you told us about, and as described. Services have to be performed with reasonable care and skill and, where no price was fixed, for a reasonable one.

Faulty digital content entitles you to repair or replacement, and to a reduction in price where neither can be done in reasonable time or without real inconvenience to you. Where digital content damages a device or other content of yours and reasonable care and skill were missing on our side, repair or compensation may be due. Those remedies survive everything in these conditions.

Free and impartial advice about all of this is available from Citizens Advice.

13. The fourteen day cooling-off window

A consumer buying digital content or services from us at a distance gets fourteen days to cancel without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content and services the window opens the day after the contract is struck.

Digital content supplied straight away

Ask us to start supplying digital content inside that window and we have to collect two acknowledgements from you first: that you expressly want supply to begin, and that you understand beginning it costs you the right to cancel. Give both, and once supply starts the cancellation right is gone, exactly as regulation 37(1) provides. That acknowledgement is always recorded in writing and copied to you, so neither of us ends up arguing from memory.

Withhold it and supply simply waits until the fourteen days have run.

Services started inside the window

Ask us to begin a service inside the window and then cancel, and you owe the proportion of the price matching what was actually delivered before you told us. Starting a service does not by itself cost you the right to cancel; that right ends only once the service has been performed in full, at your prior express request and with your acknowledgement recorded.

Taking the exit

Mail hello@pathfinderlabs.co.uk with “Cancellation” in the subject line, saying what you are cancelling and when you bought it. Any wording that makes the decision unmistakable will do; there is no prescribed form. Sums due come back within fourteen days of us accepting the cancellation, by the method you paid with, unless a store billed the purchase, in which case the store operator runs the refund as waypoint 11 describes.

These cancellation rights belong to consumers. A business customer has none of them, and its engagement agreement carries its own termination provisions instead.

14. What this website does not promise

These pages cost you nothing and carry no guarantee of being permanently available or free of error. Any part of the site may be altered, paused or withdrawn without warning. Nothing published here is a representation about a particular engagement: what we owe you on a piece of work lives in the signed agreement covering it.

So far as the law permits, and leaving waypoints 12 and 13 entirely intact, implied warranties, conditions and other terms about this website and its contents are excluded. What the site contains is general description of how we work. It is not professional, technical, financial or legal advice, and acting on it without either an engagement or advice of your own is unwise.

Links to other websites are offered for convenience. We do not run them, we take no responsibility for what they hold, and a link implies no endorsement.

15. Where liability stops

Nothing in these conditions limits or excludes our responsibility for personal injury or death that our negligence causes, for fraud or fraudulent misrepresentation, for the terms the Consumer Rights Act 2015 makes unexcludable, or for anything else the law forbids us to limit.

If you are a consumer

We answer for loss or damage you suffer as a foreseeable consequence of us breaking these conditions or failing to work with reasonable care and skill. Loss that was not foreseeable falls outside that. Loss counts as foreseeable where it is obvious that it will follow, or where both of us knew when the contract was made that it might. Nothing here trims our responsibility to a consumer further than the Consumer Rights Act 2015 permits.

If you are a business customer

Leaving the unexcludable items above untouched, we carry no responsibility to a business customer for lost profit, lost revenue, lost business, savings that never materialised, damaged goodwill, data that is lost or corrupted, or any indirect or consequential loss, however the claim is framed, whether in contract, in negligence, as a breach of statutory duty or otherwise.

Our aggregate responsibility to a business customer connected with an engagement, on any legal footing, stops at the total fees that customer has actually paid us under the engagement agreement the claim arises from. Where there is no engagement and the connection is with this website alone, that ceiling is one hundred pounds sterling.

A business customer accepts that a working model changes hands for evaluation rather than production operation, and that we carry no responsibility for loss flowing from a decision to run one in production, or from any use made of the deliverables after handover, since at that point they have passed out of our hands entirely.

Each ceiling in this waypoint stands on its own. Should one of them prove unenforceable, the rest continue to apply.

16. Confidences, both directions

Each of us keeps the other’s confidential information confidential, uses it only for the engagement, and passes it on only to people who need it for that and who are bound just as tightly. Four things sit outside that duty: information already public through no fault of whoever received it, information the recipient already held free of any duty, information developed independently without reference to it, and information the law or a regulator compels somebody to disclose. In the last case the one under compulsion warns the other first, wherever warning them is lawful.

These obligations outlast the engagement by five years, and run indefinitely over anything amounting to a trade secret. We will not name you as a customer, describe your engagement, or allude to your question in published writing or anywhere else, without your written permission.

17. Personal data

How personal data travels through this company is mapped in the Privacy Policy, which forms part of these conditions. Where an engagement needs us to process personal data on your behalf, you are the controller and we are the processor, and a data processing agreement carrying the terms Article 28 of the UK GDPR requires is signed before a single record moves.

18. Pausing and ending an engagement

Access to this website, or to an application, may be withdrawn where you breach waypoint 6, and withdrawn without notice where the breach is a serious one.

Either of us may end an engagement by written notice where the other commits a material breach and fails to put it right within fourteen days of being asked to, or where the other becomes insolvent, enters administration or liquidation, or has a receiver appointed over it. Work may be paused where an invoice runs more than thirty days overdue, after seven days written warning.

Ending an engagement leaves the work already carried out payable. Waypoints 7, 9, 12, 15, 16, 17, 20, 21 and 23 survive the ending, along with anything else whose nature means it was meant to.

19. Events neither of us controls

Neither side answers for a failure or delay caused by something outside its reasonable control: public telecommunications or power networks going down, a hosting or cloud provider failing, industrial action, epidemic, civil emergency, fire, flood or an act of government. Whoever is affected tells the other as soon as they reasonably can, and the time for performance stretches to match. Where the disruption outlasts thirty days, either of us may end the affected engagement by written notice, and only work already done is payable.

20. People outside this agreement

Nobody outside these conditions picks up a right to enforce them under the Contracts (Rights of Third Parties) Act 1999. Rights and remedies that exist independently of that Act are unaffected.

21. Housekeeping clauses

Assignment. Your rights and obligations under these conditions, or under an engagement agreement, cannot be handed to somebody else without our written consent. Ours may pass to a successor to the business, provided your position is not weakened by the transfer.

Waiver. Not insisting on an obligation, or being slow to enforce a right, waives neither, and bars us from nothing later.

Severance. Should a court find a provision unlawful or unenforceable, the remainder stands, and that provision takes effect with the smallest change needed to make it work.

Entire agreement. These conditions, any engagement agreement and the Privacy Policy together make up everything agreed between us on their subject, displacing earlier statements and understandings. Nothing in this paragraph touches liability for fraudulent misrepresentation.

Notices. Notices reach us at hello@pathfinderlabs.co.uk, or by post at the registered office named in waypoint 1. Notices reach you at whichever address you last wrote to us from. A notice sent by mail counts as received the following working day, unless a delivery failure comes back.

22. Complaints

Where something has gone wrong, mail hello@pathfinderlabs.co.uk with “Complaint” in the subject line. Receipt is confirmed inside two working days and a full answer follows inside twenty. This company belongs to no alternative dispute resolution scheme, and no ombudsman holds jurisdiction over work of this kind, which makes waypoint 23 the route where a complaint cannot be settled between the two of us.

23. Which law governs, and which courts

These conditions, any engagement agreement, and any dispute or claim arising from them or connected to them, their subject matter or their formation, non-contractual ones included, are governed by and read according to the law of England and Wales.

The courts of England and Wales hold exclusive jurisdiction, with one exception: a consumer living in Scotland or Northern Ireland may also bring proceedings where they live, and keeps the benefit of any mandatory consumer protection rules applying there.