Legal

Terms of Service

Effective date: 7 August 2026. Version 1.0. This is the first published version of these terms.

1. Who we are

This website and any service described on it are provided by THE PATHFINDER LABS CORPORATION LIMITED, a company registered in England and Wales with company number 17061706, whose registered office is at 30 Pettley Gardens, Romford, England, RM7 9AB. In these terms, “we”, “us” and “our” mean that company, and “you” means the person or organisation reading the website, entering into an engagement with us, or using an application we publish.

You can reach us at hello@pathfinderlabs.co.uk. We are not registered for VAT at the date of these terms: [TO CONFIRM: VAT status and, if registered, the VAT registration number, which must then appear on invoices and in section 10]

2. Acceptance of these terms

By using this website you accept these terms. If you do not accept them, please stop using the website. Acceptance of the website terms does not by itself create any engagement or oblige either of us to enter into one.

Where we carry out work for you, a separate written engagement agreement will be signed. If anything in that agreement conflicts with these terms, the engagement agreement wins for that engagement. These terms fill the gaps it does not cover.

Where you use an application we publish, you accept these terms by downloading or using it, in addition to any terms imposed by the store you obtained it from.

3. Changes to these terms

We may change these terms. The effective date and version at the top of this page will change with them, and the version in force when you accepted is the one that governs what has already happened. Changes do not apply retrospectively to an engagement already agreed, and they do not change a signed engagement agreement. If you have a live subscription to an application, we will give you at least 30 days notice of a change that affects it, and you may cancel before the change takes effect.

4. Definitions

Engagement means a piece of applied research or prototyping work we agree to carry out for you, in one or more of the stages described on this website as Frame, Probe, Prototype and Hand over.
Deliverables means the source code, the running prototype, the written findings memo and the recommendation produced during an engagement.
Application means any software application we publish under our own name, including on the Apple App Store or Google Play.
Consumer has the meaning given in section 2 of the Consumer Rights Act 2015: an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
Business customer means any customer who is not a consumer.
Store means Apple’s App Store, Google Play, or another distribution platform through which an application is supplied.

5. Licence to use this website

We grant you a personal, non-exclusive, non-transferable, revocable licence to view this website and to print or download extracts for your own reference or to share internally within your organisation, provided you do not remove any notice of ownership and do not present the material as your own.

That licence does not allow you to republish material on another website, to sell or sub-licence it, to use it in a commercial offering of your own, or to systematically copy the site by any automated means. All rights not expressly granted are reserved.

6. Acceptable use

You must not use this website, or any application we publish:

in any way that breaches applicable law, including the Computer Misuse Act 1990;
to gain or attempt to gain unauthorised access to any system, account, server or network connected to it;
to introduce malware, or anything designed to interfere with the operation of software or hardware;
to interfere with availability, including by denial of service activity, or by placing an unreasonable load on the infrastructure;
to scrape, harvest or mine the site or its content by automated means, including for the purpose of training a machine learning model, without our written permission;
to impersonate us, to suggest an association with us that does not exist, or to use our name or the name of any other company in a way likely to mislead; or
to reverse engineer, decompile or disassemble any software we supply, except to the extent that applicable law expressly permits it and that permission cannot lawfully be excluded.

We may report activity that appears to be a criminal offence to the relevant authority, and we may cooperate with a lawful inquiry into it.

7. Intellectual property in the website and in our materials

Unless stated otherwise, we own or are licensed to use everything on this website, including the text, the layout, the design, the photographs and the code that runs it. The name Pathfinder Labs Corporation, as used on this site to identify THE PATHFINDER LABS CORPORATION LIMITED, and the mark that appears in the header, belong to us.

Nothing on this site should be read as a claim to any right in a similar name used by another business. Several unrelated organisations use similar names, as set out on our About page, and we make no claim over their names, marks or material.

Our general know-how, our internal templates, our method documents and any tooling we built before an engagement or independently of it remain ours. Section 9 sets out what happens to the material created for you during an engagement, which is different.

8. Engagements: how a contract is formed

Nothing on this website is an offer capable of acceptance. Prices, durations and stage descriptions are indicative and become binding only when they appear in a signed engagement agreement.

The usual sequence is: you describe the question by email; we ask questions; we send a written scope stating the question, the stages proposed, a fixed price for each, the start and end dates, and the deliverables; you accept in writing. The contract is formed when we confirm acceptance, and not before. We may decline any enquiry without giving a reason.

Each stage is timeboxed. If a stage overruns because we misjudged the work, that is our cost and not yours. If the scope changes because you change what you are asking for, we will tell you before doing the extra work and neither of us is committed to it until it is agreed in writing.

If, at the end of the Probe stage, our honest conclusion is that the thing should not be built, we will say so in the findings memo, we will stop, and we will not bill for the later stages. That is a term of the engagement, not a marketing statement.

9. What we deliver, and who owns it

Every engagement ends with deliverables in the form set out in the engagement agreement. Unless that agreement says otherwise:

on receipt of payment in full for the relevant stage, we assign to you all intellectual property rights in the deliverables created specifically for you during that stage;
you own the source code, the findings memo and the recommendation outright, including any negative result, and you may use, modify, publish or discard them without asking us;
we retain no licence to your material and no right to reuse your deliverables for another customer; and
where a deliverable includes open source components, or components of our own pre-existing tooling, those remain under their own licence terms and we will list them in the handover so that you know exactly what you have.

A prototype is, by definition, incomplete. It is built to answer a question, not to be operated as a production system, and it is delivered without any implied warranty of fitness for production use. If you decide to run it in production, that is your decision and your risk, and we will say so in the handover document as well as here.

10. Fees, invoicing and payment

Fees for an engagement are fixed per stage and stated in the engagement agreement. Unless agreed otherwise, we invoice at the end of each stage and payment is due within 14 days of the invoice date, by bank transfer to the account shown on the invoice. We will never send a change of bank details by email alone, and if you receive a message claiming a change, telephone us to check before paying anything.

Where you are a business customer and payment is late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend work under section 18. Where you are a consumer, we may charge interest on late payment at 4 per cent a year above the Bank of England base rate, which is a fair and proportionate rate for a small supplier.

All fees are exclusive of VAT, which will be added at the applicable rate if and when we are registered for it. Any expense we intend to pass on will be agreed with you in writing before it is incurred.

11. Applications and subscriptions billed by an app store

We have not published an application at the effective date of these terms. This section governs any application we do publish, and is written now so that the position is settled in advance.

Where an application is obtained from a store, your contract for the download is with us on these terms, and your contract for the payment is with the store operator on the store operator’s terms. The store operator, not us, takes your money, issues your receipt and administers refunds under its own policy.

Renewal and cancellation

A subscription bought through a store renews automatically at the end of each period unless you cancel it. To stop a renewal you must cancel in the store’s own settings, and you must do so at least 24 hours before the end of the current period. Cancelling after that point will not stop the next charge, because the store has already processed it, and we cannot reverse a charge the store has taken.

On an Apple device: open Settings, tap your name, tap Subscriptions, select the subscription and choose Cancel Subscription.
On an Android device: open the Google Play app, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select the subscription and choose Cancel subscription.

Deleting the application does not cancel a subscription. Cancelling stops future renewals; it does not shorten the period you have already paid for, and you keep access until that period ends.

Refunds and price changes

Refund requests for store billed purchases go to the store operator, because that is who holds the payment. We will help if a request is refused and you believe it should not have been. Where we change the price of a subscription, the store will notify you and, where the store requires it, ask you to consent before the new price applies; you may cancel instead.

Where a free trial is offered, the length of the trial and the date the first charge falls due will be stated on the store listing and in the application before you commit, and the same 24 hour cancellation rule applies to the end of the trial.

12. Your statutory rights as a consumer

If you are a consumer, you have rights under the Consumer Rights Act 2015 that these terms do not affect and cannot reduce. In particular, digital content we supply must be of satisfactory quality, fit for a purpose you made known to us, and as described. Services we supply must be carried out with reasonable care and skill and, where no price was agreed, for a reasonable price.

If digital content is faulty, you are entitled to a repair or replacement, and to a price reduction if that cannot be done within a reasonable time or without significant inconvenience. If digital content damages a device or other digital content and we have not used reasonable care and skill, you may be entitled to a repair or compensation. Nothing in these terms excludes those remedies.

You can get free, impartial advice about your consumer rights from Citizens Advice.

13. The 14 day cooling off period and the immediate supply waiver

If you are a consumer and you buy digital content or services from us at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days without giving a reason. The 14 days run from the day after the contract is made for digital content or services, or from the day after delivery for goods, which we do not sell.

Digital content supplied immediately

If you ask us to begin supplying digital content during the 14 day period, we must ask you to acknowledge two things before we start: that you expressly request immediate supply, and that you acknowledge you will lose the right to cancel once supply has begun. If you give that acknowledgement and we then supply the content, the cancellation right is lost, as regulation 37(1) provides. We will always record that acknowledgement in writing and send you a copy, so that neither of us has to rely on memory.

If you do not give it, supply begins after the 14 days have passed.

Services begun during the cancellation period

If you ask us to begin a service during the 14 day period and then cancel, you must pay for what has actually been supplied up to the moment you told us, in proportion to the whole contract. You do not lose the right to cancel a service simply because it has started; you lose it once the service has been fully performed with your prior express request and acknowledgement.

How to cancel

Email hello@pathfinderlabs.co.uk with “Cancellation” in the subject line, telling us what you are cancelling and when you bought it. Any statement making the decision clear will do; you do not have to use a form of words. We will refund any sum due within 14 days of accepting the cancellation, using the same payment method you used, unless the purchase was billed by a store, in which case the store operator handles the refund as described in section 11.

These cancellation rights apply to consumers. Business customers do not have them, and an engagement agreement with a business customer sets out its own termination terms.

14. Availability, and what we do not warrant

This website is provided free of charge and we give no guarantee that it will always be available or free from error. We may change, suspend or withdraw all or part of it without notice. We are a new company with no published trading record, and nothing on this site should be read as a representation about work we have completed, because there is none to describe.

To the fullest extent permitted by law, and except as set out in sections 12 and 13, we exclude all implied warranties, conditions and other terms in relation to the website and its content. Content on this website is general information about our approach. It is not professional, technical, financial or legal advice, and you should not act on it without a specific engagement or your own advice.

Where we link to another website, we do so for convenience. We do not control it, we are not responsible for its content, and a link is not an endorsement.

15. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or the equivalent provisions of the Consumer Rights Act 2015, or for any other liability that cannot lawfully be limited or excluded.

If you are a consumer

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. We do not exclude or limit our liability to consumers in any way that the Consumer Rights Act 2015 does not permit.

If you are a business customer

Subject to the paragraph above about liability that cannot be excluded, we are not liable to a business customer for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect or consequential loss, whether arising in contract, tort including negligence, breach of statutory duty or otherwise.

Our total liability to a business customer in connection with an engagement, whether arising in contract, tort including negligence, breach of statutory duty or otherwise, is limited in aggregate to the total fees actually paid by that customer to us under the engagement agreement giving rise to the claim. Our total liability in connection with use of this website, where there is no engagement, is limited to one hundred pounds sterling.

A business customer accepts that a prototype is delivered for evaluation and not for production operation, and that we have no liability for loss arising from a decision to operate a prototype in production, or from any use of the deliverables after handover, since the deliverables pass out of our control at that point.

Each of the limits in this section applies separately, and if any one of them is found to be unenforceable the others continue to apply.

16. Confidentiality

Each of us will keep the other’s confidential information confidential, will use it only for the purpose of the engagement, and will not disclose it except to people who need it for that purpose and are under equivalent obligations. This does not apply to information that is already public through no fault of the receiving party, that the receiving party already had without an obligation of confidence, that is independently developed without reference to it, or that must be disclosed by law or by a regulator, in which case the disclosing party will tell the other first where it is lawful to do so.

These obligations continue for five years after the engagement ends, and indefinitely for anything that is a trade secret. We will not name you as a customer, describe your engagement, or refer to your question in any published experiment or other material without your written permission.

17. Data protection

Our handling of personal data is set out in the Privacy Policy, which forms part of these terms. Where an engagement requires us to process personal data on your behalf, you are the controller and we are the processor, and we will sign a data processing agreement containing the terms required by Article 28 of the UK GDPR before any such data is transferred to us.

18. Suspension and termination

We may suspend or end your access to this website, or to an application, if you breach section 6, without notice where the breach is serious.

Either of us may end an engagement by written notice if the other commits a material breach that is not remedied within 14 days of being asked to remedy it, or if the other becomes insolvent, enters administration or liquidation, or has a receiver appointed. We may suspend work on an engagement if an invoice is more than 30 days overdue, having given you 7 days written warning first.

On termination you must pay for all work carried out up to the date of termination. Sections 7, 9, 12, 15, 16, 17, 20, 21 and 23 survive termination, together with any other provision that by its nature is intended to.

19. Events outside our control

Neither of us is liable for failure or delay in performing an obligation where it is caused by an event outside reasonable control, including failure of public telecommunications or power networks, failure of a hosting or cloud provider, industrial action, epidemic, civil emergency, fire, flood or act of government. The affected party will tell the other as soon as reasonably possible and the time for performance is extended accordingly. If the event continues for more than 30 days, either of us may end the affected engagement by written notice, and you will pay only for work already carried out.

20. Third party rights

A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them. This does not affect any right or remedy that exists apart from that Act.

21. General: assignment, waiver, severance, notices

Assignment. You may not assign or transfer your rights or obligations under these terms or an engagement agreement without our written consent. We may assign ours to a successor to our business, provided your rights are not reduced by the transfer.

Waiver. If we do not insist that you perform an obligation, or delay in enforcing a right, that does not waive the obligation or the right, and it does not prevent us enforcing it later.

Severance. If a court finds any provision unlawful or unenforceable, the rest of these terms continue in force, and that provision applies with the minimum modification necessary to make it lawful and enforceable.

Entire agreement. These terms, together with any engagement agreement and the Privacy Policy, are the whole agreement between us about their subject matter and replace any earlier statement or understanding. Nothing in this paragraph limits liability for fraudulent misrepresentation.

Notices. Notices to us go to hello@pathfinderlabs.co.uk, or by post to the registered office in section 1. Notices to you go to the email address you last used to correspond with us. An emailed notice is treated as received on the next working day after sending, unless a delivery failure is received.

22. Complaints

If something has gone wrong, email hello@pathfinderlabs.co.uk with “Complaint” in the subject line. We acknowledge within two working days and respond in full within 20 working days. We do not currently subscribe to an alternative dispute resolution scheme, and there is no ombudsman with jurisdiction over this kind of work, so section 23 is the route if a complaint cannot be settled between us.

23. Governing law and jurisdiction

These terms, any engagement agreement, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the country where you live, and you have the benefit of any mandatory consumer protection provisions of the law of that country.